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Wholesale Terms & Conditions

Effective 9.1.2017

Wholesale Policies

All wholesale purchases are final. Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped, it can be cancelled at no charge. Black Dog LED will honor the “90 Day Return Policy” (see “90 Day Return Policy” below for details) for all end consumers on new LED grow light purchases. To be eligible for the 90 Day Return Policy, proof of the original purchase date must be provided prior to obtaining a Return Merchandise Authorization (RMA); in addition, all requirements of the Black Dog LED 90 Day Return Policy must be met. The retailer is responsible for refunding the purchase price of the product to the customer and returning the product to Black Dog LED following the guidelines outlined in the 90 Day Return Policy. Black Dog LED will then either (1) provide the refund less the 10% restocking fee as outlined in the 90 day return policy, or (2) as a wholesaler you may opt to receive a new replacement light in which case Black Dog LED will waive the restocking fee.

LIMITED LIFETIME WARRANTY

Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light. In the event of defective materials and/or workmanship, Black Dog LED, LLC, will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer. Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase. In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc. Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Black Dog LED.

90 DAY RETURN POLICY

If a customer is unsatisfied with a Black Dog LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of sale to the customer from the wholesaler. Returns are limited to one (1) light per customer. All items must be returned in "as new" condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. “Damaged” includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee, based on the original wholesale price. Original shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.

Wholesale Pricing Discount Tiers

The wholesale pricing tiers provide discounts for bulk purchases. This will allow wholesale customers to make larger purchases to increase the profit per light when sold at retail. The wholesale pricing and policies, including tiers and all other aspects, are subject to change or discontinuation by Black Dog LED at any time.

FREE SHIPPING

Free shipping on lights is available for wholesale orders with a delivery address in the 48 contiguous United States and Canada (excluding the Yukon, Northwest Territory and Nunavut). All free shipping will be via UPS Ground with signature confirmation and includes insurance. The customer must ensure a responsible party is available to sign for the light. If a light is returned under the 90-day return policy, the cost of the shipping to the customer will be deducted from the refund in addition to any restocking or damage fees. For shipments outside the contiguous 48 United States, we offer supplemental shipping discounts and will apply those to shipping costs.

EUROPEAN AND AUSTRALIAN ORDERS

Black Dog LED is distributed locally in Europe and Australia, and these local distributors will handle sales in these regions. Wholesale costs and policies for these distributors may differ slightly from the policies outlined here; please contact the appropriate distributor for more information:

  • Europe: sales@blackdogled.eu
  • Australia and New Zealand:

If you have any issues or concerns with either of these distributors, please contact us directly at wholesale@blackdogled.com

MAP (Minimum Advertised Price)

Wholesale customers may not advertise, online or in print, any price that is below the Manufacturers Suggested Retail Price (MSRP) as designated on the Wholesale Pricing list provided by Black Dog LED. Wholesale customers may never offer, online or in print, with any combination of additional coupons, sales or other discounts, any price which is discounted more than 15% below the MSRP. If a wholesale customer is found to be doing this, they will no longer be an authorized dealer and will not receive wholesale pricing or be eligible to return any purchases including exercising the 90 day return policy, at the discretion of Black Dog LED. Black Dog LED reserves the right to allow wholesale customers to advertise below the MSRP for a limited time for specific occasions.

RESELLING RESTRICTIONS

Wholesalers are prohibited from reselling Black Dog LED products on 3rd party reselling sites, such as (but not limited to) eBay, amazon.com, craigslist.org, etc. unless expressly allowed in writing from Black Dog LED.