Will Black Dog LED lights work in my country?
Yes, our PhytoMAX-2 LED grow lights will run on any 50-60 Hz alternating current voltage between 100V-277V. All that is needed is the right cord to plug our lights into the wall. Our lights use an IEC C14 (male) power connector-- the same kind commonly used by computers and HID ballasts-- so all you need is an IEC C13 (female) power cord of the right gauge that will work with your wall outlets. For 120V, we recommend a minimum of 16 gauge cords, and for 240V a minimum 18 gauge cord (smaller gauge numbers are thicker, heavier-duty wires, so 14 gauge will always be "heavy duty" for any voltage). These international power converter cords are usually very easy to find- they are sold at office supply companies, home improvement and hardware stores, and of course on the internet.
We include an 8-foot, 14 gauge 120V North American outlet (NEMA 5-15 plugs) cord with every light. We have other lengths and the North American 220-240V standard (NEMA 6-15) cords available on our site.
To order our lights in Europe, go to Black Dog LED Europe and the appropriate power cord for your country will be included with your order!
What payment options are available?
Shipping to USA and Canada
We offer free shipping on all PhytoMAX® lights to the contiguous 48 United States and Canada (excluding the Yukon, Northwest Territory, Nova Scotia and Nunavut). To get shipping quotes to areas of the US and Canada not covered by free shipping, simply put your desired order in the shopping cart and go to the shopping cart page to get a shipping quote. Please note that orders to Canada may still have taxes or duties, which you are responsible for.
All shipments come via UPS or USPS in discreet packaging, with insurance, and with a signature required for delivery to ensure your purchase is not left unguarded at your door.
Black Dog LED Europe offers free shipping on LED grow lights to all EU countries, Norway and Switzerland. That's free shipping to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom!
You must order from the European LED grow lights website to get free shipping to these countries. Along with free shipping, you get local support and warranty services in Europe!
Other countries in Europe
Email firstname.lastname@example.org or contact Black Dog LED Europe for shipping quotes to other European countries.
Terms and Conditions
LIMITED LIFETIME WARRANTY
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light. In the event of defective materials and/or workmanship, Black Dog Grow Technologies, Inc., will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer. Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase. In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc. Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Black Dog LED.
90 DAY RETURN POLICY
If you are unsatisfied with any Black Dog LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer. All items must be returned in "as new" condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
Non LED Grow Lights
Items sold by Black Dog LED other than LED Grow Lights are final sale unless defective or damaged when received.
Free shipping on lights is available for orders with a delivery address in the 48 contiguous United States and Canada (excluding the Yukon, Northwest Territory, Nova Scotia and Nunavut). All free shipping will be via UPS Ground with signature confirmation and includes insurance. The customer must ensure a responsible party is available to sign for the light. If a light is returned under the 90-day return policy, the cost of the shipping to the customer will be deducted from the refund in addition to any restocking or damage fees.
Shipping damage and defective products must be reported within 48 hours of receipt of shipment (not including weekends and holidays).
Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped, it can be cancelled at no charge. After 90 days from original purchase date, all sales are final.
Black Dog LED is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Black Dog LED Web site and governs data collection and usage. By using the Black Dog LED website, you consent to the data practices described in this statement.
Collection of your Personal Information
Black Dog LED collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Black Dog LED also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Black Dog LED. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Black Dog LED for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Black Dog LED Web site.
Use of your Personal Information
Black Dog LED collects and uses your personal information to operate the Black Dog LED Web site and deliver the services you have requested.
Black Dog LED does not sell, rent or lease its customer lists to third parties. Black Dog LED may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Black Dog LED, and they are required to maintain the confidentiality of your information.
Black Dog LED does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Black Dog LED keeps track of the Web sites and pages our customers visit within Black Dog LED, in order to determine what Black Dog LED services are the most popular. This data is used to deliver customized content and advertising within Black Dog LED to customers whose behavior indicates that they are interested in a particular subject area.
Black Dog LED Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Black Dog LED or the site; (b) protect and defend the rights or property of Black Dog LED; and, (c) act under exigent circumstances to protect the personal safety of users of Black Dog LED, or the public.
The Black Dog LED Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Black Dog LED pages, or register with Black Dog LED site or services, a cookie helps Black Dog LED to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Black Dog LED Web site, the information you previously provided can be retrieved, so you can easily use the Black Dog LED features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Black Dog LED services or Web sites you visit.
Security of your Personal Information
Black Dog LED secures your personal information from unauthorized access, use or disclosure. Black Dog LED secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Black Dog LED will occasionally update this Statement of Privacy to reflect company and customer feedback. Black Dog LED encourages you to periodically review this Statement to be informed of how Black Dog LED is protecting your information.
Black Dog LED welcomes your comments regarding this Statement of Privacy. If you believe that Black Dog LED has not adhered to this Statement, please contact Black Dog LED. We will use commercially reasonable efforts to promptly determine and remedy the problem.