Terms & Conditions
LIMITED LIFETIME WARRANTY
Black Dog LED products are warranted against manufacturer defects to the original owner from the date of original purchase for the expected lifetime of the light. In the event of defective materials and/or workmanship, Black Dog Grow Technologies, Inc., will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After three years and up to 5 years from the original date of purchase, the customer will be responsible for labor associated with repairs and Black Dog LED will be responsible for the cost of parts. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. Shipping of the defective product to Black Dog LED is the sole responsibility of the customer. Return shipping of the repaired light is covered by Black Dog LED up to $50 per incident for the first three years after purchase. In the first three years after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After three years, the customer is responsible for paying for return shipping prior to the product being shipped back to the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, housings that have been opened, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to 5% or less of LEDs not lighting, improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping the light back to Black Dog LED, etc. Owners will be notified when repairs are completed, if the light is not claimed within 45 days of being notified the light will become the property of Black Dog LED.
90 DAY RETURN POLICY
If you are unsatisfied with any Black Dog LED light, you can return it for a refund within 90 days from the original purchase date. A Return Merchandise Authorization (RMA) must be requested and the product shipped within 90 days of the original date of receipt. Returns are limited to one (1) light per customer. All items must be returned in "as new" condition in the original packaging and include all accessories. Lights that have been broken, damaged, altered, or had the housing opened are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 10% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
Non LED Grow Lights
Items sold by Black Dog LED other than LED Grow Lights are final sale unless defective or damaged when received.
Free shipping on lights is available for orders with a delivery address in the 48 contiguous United States and Canada (excluding the Yukon, Northwest Territory, Nova Scotia and Nunavut). All free shipping will be via UPS Ground with signature confirmation and includes insurance. The customer must ensure a responsible party is available to sign for the light. If a light is returned under the 90-day return policy, the cost of the shipping to the customer will be deducted from the refund in addition to any restocking or damage fees.
Shipping damage and defective products must be reported within 48 hours of receipt of shipment (not including weekends and holidays).
Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped, it can be cancelled at no charge. After 90 days from original purchase date, all sales are final.